Your satisfaction is our pursuit and our service goal. We provide our customers with a standard 30-day return period. We promise that as long as the goods have not been used and have not been damaged, you can contact us to return the goods for a refund.

So go ahead, shop with confidence, and enjoy your 30-day, risk-free trial.


1.How do i return papaya's order?

Contact our via our email service@papayahair.com to tell us the reason for the return and the status of the product?

2.Can I get a refund after returning my product?

Absolutely sure,you can.Although, you must follow some precautionary instructions to ensure safe return to authorities. The first step is to contact our customer service department via our email service@papayahair.com,we will handle it for you.

3.Do I have to pay for the shipping of my return/exchange item?

Yes, buyers are responsible for all shipping costs if they wish to return or exchange their original, unopened product(s). It is recommended that you send your package with tracking included Papayahair will not be take responsibility of lost returns.

4.How should I return my parcel and apply for refund?

If you want a refund without any quality dissatisfaction, mention this to our customer service team either on call or via an email. In addition, you will have to send photos of your unopened hair wig package so that we are sure that the hair extension packing is in its factory condition with untouched seal and lace. You will be provided with a returning facility address and a return authorization number. Shipping charges are to be paid by the consumer. All this has to be settled within 30 days of the purchase.

5.What is meant by "original factory condition"?

  • Packing that has NOT been opened, touched, tampered with.
  • Hair extension that has NOT been worn, altered, washed, bleached, dyed, installed, conditioned or combed.
  • Hair that has NOT been taken out of its sealing or the lace has NOT been cut or the hang tag is NOT unattached.

6.How long will it take before I receive my refund?

To start the refunding process, we need to inspect and confirm that the returned item is unused and not opened. You may receive your money in 2 business days applied to the original mode of payment.

7.Do refunds need to be deducted for additional processing fees ?

According to different situations:
1. Refund due to product quality problems, 100% full refund, no fees will be charged
2. The refund is not a product quality problem, you need to pay 10% restocking fee + $10.99 shipping fee
3. If you need to exchange the goods, you only need to make up the product difference + shipping $15 (international express FedEx/DHL) or $8 (ordinary express).

8.Delivery issues:

  • Customer is wholly responsible for unsuccessful delivery due to the wrong address or delivery details.
  • If the shipping company delivered to a wrong address, we will either refund your amount or re-send the parcel again according to your choice.
  • Orders seized by customs should be cleared by the buyer.

9.The Item No Receive?

Delivery on the way:
1.Parcel seized by customs: It is buyer's duty to do customs clearance. So, you should contact the customs office to take your parcel once it has been seized. Please feel free to contact us If you need any documents to clear customs(such as invoice) .

2.Status of shipment stagnated for a long time: If status of the parcel stagnated for a long time, we advise you to contact your local FedEx to check it for you, at the same time, we will ask our shipping agent to figure out what happened to your parcel. You can keep in touch with us untill the parcel is delivered successfully.
Unsuccessful delivery:

1.If the parcel is delivered unsuccessfully because of wrong address offered by buyer. We are not responsible for any loss caused

2.If the parcel is sent to a wrong address or lost by the shipping company, we can resend the parcel to you or offer you a refund. Item not as described: You are encouraged to open the parcel to check the item once it is delivered to your house. You should contact us within 30 days if you are not satisfied with the item.

3.Some problem about cancel order

We can cancel the order for you if you contact us in time after your purchase.

1. If contact us within 24 hours after your payment finished, 5% of the order total will be charged as transaction fee.

2. If after 24 hours, 15% of the order total will be charged as transaction and handling fee.

3. Orders can't be canceled once the parcel is shipped out or we have already begun to custom the hair extension.

4. If choosing the PayPal Echeck to pay, it needs 5-7 days for PayPal to complete the settlement. during this time, if the customer wants to the refund, 5% of the order total will be charged as handling fee. All rights to interpret are reserved by www.papayahair.com



Thank You! Code NEW20, Enjoy Your Shopping
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